Privacy Policy

Hiraya Global ("Hiraya Global", "we", "us", or "our") provides career counselling, psychometric assessments, and study abroad guidance to students and their families. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. It applies to our website hirayaglobal.com and to the services we provide.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit your information to us.

1. Information We Collect

We collect information that you give us directly and information collected automatically when you visit our website.

Information you provide to us:

• Contact details such as your name, email address, and phone number (for example, when you fill in an enquiry or contact form, or book a consultation).
• Academic and background information you share for counselling, such as your education history, grades, interests, and career goals.
• Responses and results from psychometric or career assessments you choose to take with us.
• Documents you send us for study abroad guidance, such as transcripts, test scores, or application materials.
• Any other information you include in messages, emails, or conversations with our counsellors.

Information collected automatically:

• Basic technical data such as your browser type, device, and pages viewed, collected through standard web logs and cookies to help the website function and improve.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide career counselling, assessments, and study abroad guidance.
• Match you with suitable courses, universities, and destinations based on your profile and goals.
• Administer psychometric assessments and share and explain your results with you.
• Communicate with you about appointments, applications, deadlines, and relevant updates.
• Improve our website, services, and the support we offer.
• Comply with legal and regulatory obligations.

3. Assessment and Sensitive Information

Psychometric and career assessment results are personal to you. We use them only to provide counselling and recommendations, and we discuss them with you. We do not sell your assessment data, and we share it only as described in this policy (for example, with a university where you have asked us to support your application).

4. How We Share Information

We do not sell your personal information. We share it only where needed to provide our services or where required by law, including with:

• Universities, colleges, and education providers, when you ask us to support or submit an application on your behalf.
• Trusted partners who help us deliver services (for example, assessment providers or application platforms), under appropriate confidentiality obligations.
• Authorities or advisors where we are legally required to do so, or to protect our rights.

5. Cookies

Our website uses cookies and similar technologies to help it function and to understand how it is used. You can control or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your information for as long as needed to provide our services and to meet legal, accounting, or reporting requirements. When it is no longer needed, we take steps to delete or anonymise it.

8. Your Rights and Choices

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, contact us using the details below. We will respond in line with applicable law.

9. Children's Privacy

We work with students, some of whom may be minors. Where a student is a minor, we expect a parent or guardian to be involved and to consent to the student's use of our services. If you believe we have collected a minor's information without appropriate consent, please contact us and we will address it.

10. Third-Party Links

Our website may link to other websites, such as universities or partners. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date above. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: chinmayee.hirayaglobal@gmail.com
• Phone: +91 85300 53430
• Hiraya Global, Pune, India